Account Management || Group Manager || Kalinganagar

Job Location: Kalinganagar (Remote Location, 100% work from office role)

Designation: Group Manager

KEY DELIVERABLES:

Account Management & Service Delivery

• Liaison with the client to develop new mandates and deliver existing mandates at the client in the best way possible.
• Network with various stakeholders at the client office to get a better understanding of the pulse and possible feedback from the client.
• Document and prepare a catalogue with a list of all the materials, timings and schedule for their audit and inspection.
• Coordinate with the officer and customer to go to the client site to see and inspect the specific materials.
• Coordinate with the Business Unit Kolkata team to drive the auction and its proceedings to ensure minimal glitches.
• Ensure and share the H1 (Highest Bidder) report with the client and discuss prices for each product sold involving own team.
• Ensure and seek approval on all the auction prices, finalize the report.
• Ensure and prepare and provide a confirmation report to for further processing of the auction operations to the team.
• Coordinate to ensure payment from the customer against the material as per the bid price, delivery to the customer with help from mjunction as well as the client.
• In case of outstanding payments, connect with relevant stakeholders to recover the same.
• Procure lifting details from the client or Business Unit Team to include in the invoice, generate invoice and submit to the client for payment.
• Drive collection of payments as per the agreed timelines to ensure healthy working capital management.
• Liaison with the client and customer to conduct seamless operations with minimal escalations, nurture good relationships and networks.
• Connect with the client to convince them to add additional services in their portfolio to help increase the size and revenue of the business conducted.
• Satisfy the client by attending periodic review meetings as per the charter, help solve escalations and any other problems within the stipulated timelines.
• Ensure raising timely Credit Note (CN) to avoid any financial loss to the organization.

Team Development

• Recruit, develop, engage and retain talent by effectively deploying employee benefits and engagement techniques.
• Monitor training programs in conjunction with the HR/Training Coordinator for team members to have the necessary skills to perform their duties safely and efficiently.
• Ensure clear communication on expectations to production personnel, keep them informed of matters pertaining to their job, and develop personnel growth opportunities.

Learning and Development

• Be open to new ideas and processes at work and stay abreast of new developments in the field.
• Invest in Learning & development of self and team members. Recommend certifications/ external trainings for team and collaborate with HR in providing internal trainings & knowledge sharing opportunities.
• Encourage team members to learn and provide them an opportunity to apply the same.

CANDIDATE PROFILE:

• 9-11 years of experience in business development, management and strategic roles across companies of a similar size and nature.
• Good understanding of all internal company processes and business.
• Strong Communication- written and oral, networking and problem-solving abilities.
• Adequate knowledge of Steel Business (Flat & Long Product) and by-products of Steel Company.
• Good understanding of Secondary Steel market, products & applications etc.

ADDITIONAL DUTIES:

This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your Reporting Manager/ Department Head/ Management.