APC / UPS Technical Support Specialist

Key Responsibilities 1. Technical Support: Provide Level 2 and Level 3 technical support to customers, partners, and internal teams on APC and UPS products and solutions via phone, email, chat, and ticketing systems. 2. Troubleshooting: Troubleshoot and resolve technical issues related to APC and UPS products, including UPS systems, power distribution units, and cooling solutions. 3.

Issue Resolution: Collaborate with internal teams, including engineering and development, to resolve complex tec…