Bellperson

Job DescriptionJob DescriptionAcknowledge escorts arriving guests/customer in a friendly, courteous manner to and from their accommodations, assisting and transporting their luggage, acquaints each guest with room and features, facilities overview and outlets. Handle guests/customer correspondence and special deliveries and offer assistance, all in a professional and friendly manner in accordance with hotel standards.Greets guests/customers immediately with a friendly and sincere welcome. Open doors for guests/customer, offer warm and sincere welcome to the hotel. Retrieves guest/customer items from cars, busses, vans and carts. Grasp, lift, carry and /or load luggage and packages onto a bell cart to transport items throughout hotel to designated room(s) or area.Navigates bell cart through public areas, guest/customer room corridors and to elevators.Approaches and offers luggage assistance as guests/customer arrive or depart.Perform room deliveries, departure letters, other amenities or gifts as needed.Escorts guests/customer to accommodations, visually inspects rooms and telephone and deficiencies such as towels to housekeeping immediately. Points out room features, amenities and directory for reference.Listens and responds to guest/customer inquiries using a positive, body language and clear speaking voice.Answers questions and offer assistance giving accurate information regarding outlet hours of operations, hotel services, directions to local attractions or function rooms, car rentals, shuttle service etc.Organizes and stores luggage as necessary in a designated area.Picks up and delivers guest/customer laundry to and from guest/customer rooms in a timely, accurate manner.Delivers morning newspapers, departure notices, mail, packages, faxes, flowers, special deliveries, etc. to specific guest/customer rooms. Greets and opens main doors for all guest/customer and visitors.Maintains and posts hotel reader boards and public area signage.Cleans and polishes carts and other equipment used in the department.Properly answers the bell desk phone and provide information as needed.Reads and matches luggage tags, write claim tickets and detach receipt portion to give to guest/customer to claim their luggage.Keeps work area clean and organized.Assist the department with any movement of boxes as well as department supplies storage.Maintain guest/customer privacy at all times and guest/customer room numbers cannot be divulged.Must comply with tip reporting procedures according to the hotel policies and State regulations.Maintaining the bell closet in an organized and neat form.Follow the lost & found procedures.Attend training for team members.Follow hotel standards for safety and security.Attend all mandatory meetings.Requirements:Highschool diploma or equivalentBilingual- English and SpanishFull availability (nights, weekends and holidays)