Collections Specialist (Indianapolis)

MULTIPLE OPENINGS! APPLY NOW FOR CONSIDERATION!

We are seeking a motivated and detail-oriented Collections Agent to support recovery efforts across third-party accounts, including credit cards, student loans, and commercial collections. This individual will be responsible for managing a portfolio of accounts, driving timely payments, and maintaining strong communication with clients while meeting performance goals.

Key Responsibilities:

• Manage a portfolio of delinquent accounts, tracking outstanding balances and prioritizing collection efforts
• Contact debtors via phone, email, and fax to discuss account status and secure payment
• Negotiate payment plans, settlements, and payoff deadlines in alignment with company policies
• Process requests for authorization hold removals and ensure timely follow-up
• Utilize skip tracing techniques to locate hard-to-reach individuals
• Investigate and resolve billing discrepancies, disputes, and client concerns
• Monitor aging reports to ensure timely collection and accurate account status updates
• Maintain detailed and accurate records of all collection activities and communications
• Build professional, trust-based relationships with clients to encourage repayment and prevent future delinquencies
• Overcome objections and provide solutions to facilitate payment, including suggesting alternative payment options

Qualifications:

• Experience in third-party collections (credit card, student loan, or commercial collections preferred)
• Strong negotiation and problem-solving skills with the ability to handle objections effectively
• Excellent written and verbal communication skills
• Ability to work in a fast-paced, metrics-driven environment and meet monthly performance goals
• High level of professionalism and ability to remain calm under pressure
• Strong attention to detail and organizational skills
• Experience with skip tracing tools and techniques
• Ability to assess financial situations and determine appropriate repayment solutions
• Proven track record of meeting or exceeding collection targets