Consultant

Job Title: Consultant - Decisioning (DA)

Job Role: Pega Decisioning - CDH

Job Type: Full Time

Work Mode: Hybrid (3 Days per week Work From Office)

Location: Hyderabad, Bangalore and Chennai only

Job Description:

We are seeking a motivated and detail-oriented Certified Pega Decisioning Consultant who will work closely with

senior architects and business teams to design and implement decisioning components using Pega Customer Decision

Hub (CDH). This is a great opportunity to deepen your expertise in real-time decisioning, AI-driven personalization,

and next-best-action strategy development while contributing to impactful digital transformation projects.

SKILLS & EXPERIENCE

Essential Technical Qualification:

• Certified Pega Decisioning Consultant (mandatory) with 1-3 years of relevant decisioning experience and at

least 1 Pega project implementation.

• Strong Experience in Pega CDH Projects & Operations Management:

The ideal candidate should have hands-on experience in delivering and managing Pega Customer Decision

Hub (CDH) implementations, 1:1 Ops Manager including real-time decisioning, strategy design, and next

best-action frameworks.

• Minimum 1+ years of developing applications using Pega and having experience into Customer Decisioning

Hub (CDH).

• Hands-on experience in Action/ Treatment build.

• Hands-on experience in configuring the various aspects of NBAD.

• Hands-on experience in configuring and managing campaigns.

• Platform skills like Configuring data flow for ingestion/ extraction, channel integrations, etc are add-ons but

not a must.

• Prior experience in the banking or financial services domain will be given preference, not mandatory.

• Knowledge on various PRPC concepts, PRPC flows, Ruleset, Assignments, Utilities, Decision, Class Structures,

Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, Reports, Listeners (File, MQ),

Connectors.

• Demonstrated knowledge of industry standard project delivery frameworks such as Agile/Scrum or waterfall.

Confidential - Not for Public Consumption or Distribution

Key Responsibilities:

• Assist in the design and development of decisioning solutions using Pega Customer Decision Hub (CDH).

• Contribute to the implementation of next-best-action (NBA) strategies, engagement policies, and adaptive

models.

• Support the setup of decisioning logic, predictive models, and arbitration rules based on business

requirements.

• Designing the decisioning logic. Build and test decision logic rules.

• Perform testing, debugging, and performance tuning of decisioning strategies.

• Experience with CDH components such as Adaptive model, Predictive Model, A/B testing, Simulation testing,

performance reports and monitoring.

• Support in resolving complex design and configuration problems to meet specified objectives.

• Articulate what customer decision hub, always on marketing and AI mean in a particular sense, how does it

deliver the business vision and objectives.

• Understanding of reuse in terms of enterprise solutions seeking to determine and develop repeatable, efficient

and optimal ways of implementing CDH.