Customer Success Manager
Algo8 AI
Job Description
Company Description:
Algo8 AI is an Industrial AI company dedicated to helping Energy and Manufacturing customers optimize their operations. Our Plant Brain platform and differentiated AI + domain-based applications enable our clients to process vast and varied data types to achieve superior outcomes.
We strive to:
- Maximize net revenue with the best possible margins
- Minimize carbon emissions through lower energy consumption, reduced waste, and smarter use of raw materials
- Optimize output with equivalent input at a lower cost
- Reduce downtime and maintenance costs
- Enhance safety and augment worker capabilities
Our ambition is not to deploy models — but to deliver sustained performance transformation.
🌐Website: www.algo8.ai
📍Location: Noida
👨🏻💻Role Looking For
We are seeking a Customer Success Manager who combines strategic thinking, analytical rigor, and execution discipline to ensure clients realize measurable business value from Algo8 AI deployments. This is not a support role.
This is a value-realization and transformation ownership role.
You will operate as a trusted advisor to senior client stakeholders while working closely with product, engineering, and sales teams internally.
🔎 Required Experience:
• 5–8 years in Customer Success, Strategy, Consulting, Technical Account Management, or Enterprise SaaS.
• Experience managing mid-to-large enterprise clients.
• Exposure to AI, data platforms, analytics, or industrial technology.
• Demonstrated ownership of renewals and revenue expansion.
Preferred Background:
• Experience in manufacturing, energy, or industrial sectors.
• Consulting background (strategy/operations).
• Technical fluency in APIs, data systems, or ML workflows.
• Experience building CS processes in early-stage or growth-stage companies.
✅ Required Skills:
- Problem Solver First
- Structured thinker with hypothesis-driven approach.
- Comfortable breaking down ambiguous client problems into actionable workstreams.
2. Analytical Operator
• Strong quantitative orientation.
• Ability to build financial impact models and performance dashboards.
• Familiarity with AI/ML lifecycle and data workflows.
3.Executive Communicator
• Clear, concise, top-down communicator.
• Able to influence CXO-level stakeholders.
• Comfortable leading high-stakes conversations.
4.Builder
• Thrive in 0→1 environments.
• Create playbooks where none exist.
• Comfortable operating without rigid processes.
📢Responsibilities:
1. Own Value Realization
• Translate AI deployments into measurable business impact (cost reduction, downtime reduction, throughput increase, yield optimization).
• Build quantified ROI models for each account.
• Lead Quarterly Business Reviews (QBRs) anchored on business outcomes, not features.
• Ensure time-to-value is minimized and sustained.
2. Drive Strategic Account Management
• Develop account plans aligned with client strategic priorities.
• Identify expansion pathways (additional plants, use cases, modules).
• Own renewals and retention strategy.
• Manage executive-level stakeholder relationships.
3. Operationalize Customer Health
• Design and monitor account health frameworks (usage, adoption, value, stakeholder engagement).
• Proactively identify risk signals and drive mitigation.
• Implement structured escalation and recovery playbooks.
4. Act as Voice of the Customer
• Synthesize structured customer feedback.
• Translate business needs into clear product requirements.
• Influence roadmap prioritization using data-backed arguments.
5. Build Scalable Success Infrastructure
• Create onboarding playbooks.
• Develop implementation templates.
• Establish metrics dashboards and reporting systems.
• Institutionalize best practices across accounts.
How to Apply:
Please submit your resume via LinkedIn or email: smita.choudhury@algo8.ai
Interested Candidates can fill this form to apply : https://forms.gle/ekWWwrwXWYB5hSV78
Include a brief cover letter highlighting your experience in manufacturing, data-driven projects, and client engagement.