Customer Success Manager

Audiense is a next-generation analytics-to-action platform that helps organizations deeply understand and strategically activate their consumers. We've brought together the strengths of three category-leading brands - Buxton, Elevar, and Audiense - into one integrated, insight-driven solution:

• Buxton by Audiense - 30+ years of predictive modeling and location intelligence expertise, empowering brick-and-mortar growth.
• Elevar by Audiense - Industry-leading eCommerce tagging, event tracking, and revenue attribution tools.
• Audiense - Award-winning audience segmentation and social consumer intelligence for global brands.

Together, we help brands across industries, from retail to CPG to media, make faster, smarter, and more confident decisions that fuel real-world growth.

Buxton by Audiense is seeking a proactive, results-driven Customer Success Manager (CSM) to help customers maximize value from our analytics and software solutions. This role is about execution, impact, and ownership, you anticipate challenges, tackle them head-on, and drive measurable outcomes.

You'll own a portfolio of customers, ensuring adoption, retention, and growth while acting as a strategic advisor. This isn't a passive role; we need someone with a bias toward action, who thrives in fast-paced environments, solves problems with urgency, and continuously seeks improvement.

Key Responsibilities

• Onboarding and Adoption - Ensure customers fully onboarded and enabled to leverage Buxton's platform to achieve business their business objectives.
• Retention & Expansion - Monitor engagement, proactively mitigate churn risks, identify and execute upsell opportunities.
• Strategic Customer Engagement - Build strong relationships with key customer stakeholders, providing insights and actionable recommendations.
• Problem Solving & Execution - Own challenges, streamline workflows, and deliver fast, tangible results.
• Cross-Functional Collaboration - Partner with Analytics, Product, and Support teams to improve the customer experience and inform product evolution.
• Commercial Mindset - Negotiate, creating renewal agreements and identifying, vetting, and closing upsell opportunities.

What We're Looking For

• At least 4 years of experience in customer success or strategic account management in the SaaS Industry.
• Bias toward action - proactive, solution-oriented, and accountable.
• Strong analytical mindset - able to assess customer needs and drive meaningful improvements.
• Excellent communication skills - persuasive, strategic, and clear.
• Proficiency in Microsoft Suite (especially Excel); experience with CRMs (Salesforce preferred), experience with a customer success platform (CSPs like ChurnZero) and analytics tools are a must.

Expectations for Success

Within the first few weeks, you will:

• Engage with your customers and assess their current use of the platform.
• Identify risks and opportunities, then execute a plan to drive adoption and retention.
• Deliver immediate, measurable impact by optimizing engagement and reducing churn.

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If you're looking for a high-ownership role where you can move fast, drive impact, and create real change, let's talk!

The pay range for this role is:

90,000 - 100,000 USD per year (Remote (United States))