Customer Success Manager

We’re Hiring: Customer Success Manager (CSM)

Join a fast-growing AI-powered HR tech company that is transforming how recruitment and talent teams hire, evaluate, and scale talent. Our intelligent automation platform integrates seamlessly with ATS systems, helping HR leaders reduce manual work, improve decision-making, and accelerate hiring outcomes. We focus on making AI practical, measurable, and embedded into real-world hiring workflows.

As a CSM, you’ll:

• Drive AI product adoption across HR and recruitment teams
• Act as a strategic bridge between product, engineering, sales, and clients
• Ensure clients get measurable value from AI workflows
• Manage accounts with data-driven insights, SLAs, and outcome metrics
• Support upsell and cross-sell opportunities through value creation
• Provide structured feedback to improve AI and product capabilities

What we’re looking for:

• Strong recruitment domain knowledge and experience with HR systems/ATS platforms
• High-impact, consultative communication skills
• Strong customer ownership mindset and data-driven decision-making
• Calm, strategic, and resilient mindset with excellent people intelligence

Success metrics include:

• Product adoption and AI utilization
• Time-to-value (TTV)
• Customer retention (NRR / GRR)
• Expansion revenue contribution
• SLA compliance & enterprise account satisfaction

Location: Bangalore or Chennai (WFO)

Experience: 5+ Years

Travel: Ready to be available when required, including client visits

If you’re excited about driving AI adoption and helping customers unlock value, this is your chance to make a real impact!