Customer Success Manager

Your financial future shouldn't depend on your race, background, or zip code. Yet 45 million Americans remain "credit invisible," while countless others face denials, evictions, and predatory interest rates regularly. Esusu is changing that.

As a financial technology and data platform, we're revolutionizing financial health, identity services, and inclusive decision-making for individuals and businesses alike. $50 billion in credit activity facilitated 5 million+ rental units in our network Trusted partnerships with leading real estate companies, government entities, fintechs, banks, and employers Through our enterprise services, embedded products, and consumer offerings, we're creating a financial system that works for everyone—right when fintech innovation matters most. Join us in building a future where financial systems are inclusive by design, access is standard, and opportunity reaches everyone. Unlock Tomorrow with Esusu.

The Challenge We are building a team of hardworking and motivated people who want to ensure that every step of the client’s journey is seamless, supported and that the value of the company's mission is fully realized. The Customer Success Manager will help the company build an outstandingly positive client experience from sponsors, champions, property managers, and residents. What you will help us deliver Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions.

Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of services to your clients. Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals. Develop relationships with property managers to understand their business needs and how the company provides value in driving key outcomes.

Leverage product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop. Monitor account health through business reviews and account planning. Provide ongoing education on the company's suite of services and Financial Literacy topics to property managers and residents.

Actively contribute to team and cross-functional continuous improvement initiatives. Core competencies we are hiring for Communication - collaborate with internal and external stakeholders (e.g., executive leadership, account managers, property managers, onboarding teams), manage competing priorities, and articulate a vision and plan in a structured and a professional manner Adaptability - able to quickly understand business functions, people, processes, and technologies with analytical discipline, draw on experience, and use empathy to develop a point of view for action Strategic Thinking - able to translate high-level company strategic growth objectives into discrete and actionable strategic account plans, understands clients needs and develops a roadmap for success Above and beyond Experience in real estate, property management, and or fintech preferred Experience in a startup environment preferred 5 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts Experience with Jira and Salesforce is preferred Comfort working independently and remotely Competitive Benefits That Support You At Esusu, we invest in our people with benefits designed to help you thrive both personally and professionally: Competitive Salary - CAD 110,000 - 140,000 annually Comprehensive benefits via Deel (EOR) , including public healthcare, pension, employment insurance, and workers’ compensation