Customer Success Manager

Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross‑device solution.

We’re growing our Customer Success team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Sales team and driving direct impact toward quarterly revenue goals. They will partner with sellers on key accounts and verticals to provide seamless end‑to‑end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance, and achieving successful renewal rates, with a strong knowledge of the advertising industry across digital and programmatic platforms.

Role and Responsibilities

• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post‑sale kick‑off and management of campaign insights & reports.
• Serve as lead contact for all day‑to‑day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.
• Lead campaign kick‑off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
• Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.
• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go‑to” resource and drive upsell opportunities.
• Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
• Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
• Understand the larger financial picture and drive positive impact toward Samsung Ads’ annual sales growth.

Skills and Qualifications

• 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role.
• Must be task driven and have the ability to produce and hit key deliverable deadlines in a fast‑paced environment.
• Attention to detail, ability to multitask and strong organizational skills required.
• Experience working directly with clients and can demonstrate ability to present during meetings.
• Deep understanding of the digital advertising space, with knowledge of the programmatic landscape.
• Bachelor’s degree required.

The salary range for this role is expected to be between $100,000 and $135,000. Actual pay will be determined considering relevant skills and experience and comparison to other employees in the role.

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable accommodations for qualified individuals with disabilities during the application process: Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855‑557‑3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance.

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