Customer Success Manager

🌟 Client Success Manager

📍 Chicago, IL | 🏢 Hybrid | 💼 Full-Time

At Sprocket Sports, we're building the operating system for youth sports — and we're looking for a Client Success Manager (CSM) who's passionate about building relationships, solving problems, and helping mission-driven organizations thrive.

About Sprocket

Sprocket Sports is a fast-growing technology company based in Chicago and a national leader in the youth sports space. Our software and services help clubs streamline operations, reduce costs, and grow faster — so they can focus on what really matters: kids playing sports. We're also proud to be a certified Great Place to Work® 2024, with a culture that balances high standards, accountability, and fun.

What You'll Do

As a CSM, you'll own a portfolio of youth sports clubs and act as their day-to-day partner, providing hands-on technical support, strategic guidance, and helping them maximize the value of the Sprocket platform. You'll lead regular check-ins, manage renewals, and proactively solve problems before they become issues.

This is a high-impact role where you'll work cross-functionally with our Sales, Product, and Implementation teams to create raving fans.

Here's what that looks like:

• Build trusted relationships with club leaders and administrators
• Lead ongoing check-ins, strategic planning calls, and renewal discussions
• Drive product adoption and coach clients on best practices
• Identify expansion opportunities and help grow existing accounts
• Monitor account health and address risks early
• Act as the voice of the customer, sharing feedback with internal teams
• Keep internal systems up to date with key client activity and insights

What We're Looking For

You've been in a customer-facing role and know what it takes to build trust, drive outcomes, and keep things moving. Maybe you've worked in tech or SaaS — or maybe not. What matters most is that you're proactive, a problem solver, organized, and motivated to help customers succeed.

• 2+ years in Client Success, Account Management, or Implementation
• Excellent communication skills — written, verbal, and interpersonal
• Technically curious and quick to learn new tools
• Highly organized and detail-oriented, with great follow-through
• Energized by solving problems and creating positive outcomes
• Bonus: experience with youth sports or working with mission-driven orgs

Why Join Us?

✅ Certified Great Place to Work® 2024

🤝 Mission-driven team with a big vision

🚀 Fast-growing startup with room to grow

💼 Competitive salary + equity

📊 401(k) with company match

🩺 Comprehensive medical and dental

🎉 A culture built on Higher Standards, Greater Accountability, and More Fun