Database Admin

Database Administrator Position Summary

The Database Administrator is responsible for the administration, maintenance, and optimization of the organization’s CRM and related digital platforms. This role ensures high-quality data management, accurate transaction processing, reporting, and user support to enable effective relationship management and long-term engagement. The Database Administrator serves as the primary system administrator, supports leadership and cross‑functional teams, and ensures data integrity, compliance, and operational efficiency.

Key Responsibilities

• Serve as the primary administrator for the CRM database and related digital platforms; ensure accurate and timely data entry and system usage.
• Establish and maintain data standards, policies, and procedures to ensure data quality and consistency.
• Manage transaction processing, acknowledgments, reconciliations, invoicing, and reporting in coordination with Finance.
• Perform routine database maintenance, audits, and troubleshooting to ensure system reliability and data integrity.
• Generate reports, dashboards, and mailing lists; support data analysis and decision-making.
• Provide user training, documentation, and ongoing support to internal stakeholders.
• Manage research and tracking of contacts and prospects; support proposal preparation as needed.
• Record activities, communications, and interactions in the CRM system.
• Support leadership and board/committee operations by scheduling meetings, preparing materials, maintaining records, and managing online portals.
• Participate in team meetings and provide general administrative support to departmental operations.
• Perform additional duties as assigned.

Qualifications

• Associate degree with a minimum of two years of relevant experience required; bachelor’s degree preferred.
• 3–5 years of database or CRM management experience.
• Experience with Blackbaud Raiser’s Edge NXT or similar CRM systems required; certification a plus.
• Strong organizational skills with the ability to multitask, prioritize, and meet deadlines independently.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• High attention to detail, discretion, and professionalism.
• Collaborative, proactive, and solution‑oriented mindset.