Delivery, Installation and Service Lead

Biotastic Health Systems Chennai + Pan-India Full-TimeYou will own everything that happens after the sale - and be the standard our clients measure every vendor against.

About Biotastic Health SystemsBiotastic Health Systems is a premium wellness and recovery company. We are not just a wellness brand - we engineer recovery. We sell ice baths, hybrid infrared saunas, and red light therapy panels - built for high-performance individuals, luxury hotels, and professional sports teams.We are science-backed, protocol-first, and uncompromisingly premium. Our clients include 5-star hotel groups, IPL franchises, and India's leading biohackers.We are growing fast - and we need operators who are obsessed with execution, not just process.

The OpportunityAs our Installation, Service & Delivery Manager, you will own the entire post-sales pipeline: site assessment, MEP verification, delivery coordination, installation execution, client handover, and ongoing service management. You will be the last face our client sees - and the reason they refer us.

Role DetailsFunction: Delivery, Installation & ServiceSeniority Level: Mid-SeniorEmployment Type: Full-Time / PermanentBase Location: Chennai, Tamil NaduTravel Requirement: 20-30% pan-India - hotels, sports facilities, luxury residencesManages: Installation crew, service technicians, third-party vendorsNotice Period: Max 60 days Probation Period: 3 months with structured 30-60-90 day KRA review

What You Will OwnPre-Installation Site ManagementConduct detailed site surveys before every installation - no surprises on install dayValidate floor plans against product dimensions, load-bearing requirements, and spatial clearancesCreate and distribute a site readiness checklist per product for every projectIdentify and close MEP gaps with client contractors before the truck leaves ChennaiMaintain and update MEP specification sheets per product for every client handover

MEP Coordination & ComplianceVerify electrical requirements: load capacity, circuit ratings, voltage stability, DB panel proximityConfirm plumbing & drainage: water inlet/outlet specs, drainage slope, pipe sizing (IcePod critical)Check HVAC & ventilation: airflow, exhaust, heat dissipation (AURA sauna critical)Coordinate with client MEP contractors - ensure all specs are met before install day, not on it

Installation ExecutionPlan and schedule installation timelines with the sales and logistics teamsSupervise on-ground installation crew - safety protocols, product handling, and quality benchmarksTroubleshoot on-site issues in real time; escalate only when genuinely necessaryConduct a structured post-installation quality check before any client sign-off

Client & Stakeholder ManagementAct as the primary client contact from delivery confirmation to installation completionCommunicate clearly and confidently with hotel facility managers, sports facility engineers, and HNI clientsConduct formal client walkthrough, usage education, and handover at completionEnsure zero surprises - clients should always know exactly what's happening and when

Service, AMC & ReportingBuild and manage a post-installation service protocol - scheduled maintenance visits and reactive supportOwn the service tracker in Notion - every ticket logged, every resolution documentedResolve critical service issues within 24-48 hours; routine issues within 5 working daysSubmit weekly installation and service status reports to the Founder's OfficeFeed recurring site and product issues back to the product/engineering team

Key Result Areas (KRAs)Pre-Installation Readiness Zero installations commence without a completed site readiness checklist - floor plan validated, MEP specs confirmed, client contractor briefed.On-Time Delivery & Installation 90%+ of installations completed on the committed date with zero last-minute site failure delays.Post-Installation Service & AMC Structured service protocol in place; all reported issues resolved within defined SLA (critical issues: 24-48 hrs).Client Experience at Handover 100% of clients receive a formal post-install walkthrough, usage briefing, and signed handover document.Operational Documentation & Reporting All installations logged with photos, MEP sign-off, and site notes; weekly status report shared with Founder's Office.

KPIs with NumbersInstallation on-time rate 90%Site readiness checklist completion before install day 100%Post-install service ticket resolution within SLA 85%Client handover sign-off completion 100%Repeat service escalations to Founder's Office First KRA milestone hit within 45 days of joining

What We're Looking ForMust-Have3-6 years in MEP coordination, technical installation, or project executionAbility to read floor plans, AutoCAD drawings, and MEP schematicsHands-on knowledge of electrical (load planning), plumbing, and HVAC basicsExperience managing on-ground crews and third-party vendorsStrong client-facing communication - formal and informal contextsWillingness and ability to travel pan-India (20-30% of time)Ownership mindset - drives outcomes without constant supervision

Good-to-HaveLuxury hotel fit-out, gym/spa equipment, or medical device installation experienceFamiliarity with wellness or recovery technology productsBasic proficiency in project management tools - Notion, Excel, or similarExperience coordinating installations at 5-star properties or premium facilities

Educational BackgroundDiploma or degree in Mechanical / Electrical Engineering, or equivalent practical experienceField experience matters far more than academic credentials for this role

You're a Fit If You Have 3-6 years in MEP supervision, technical installation, or project execution in the fieldCan read a floor plan, AutoCAD layout, or MEP drawing without being told what to look forKnow the difference between a DB panel load and a circuit breaker ratingAre the person who spots a plumbing issue on a site visit - not on install dayHave managed vendors, contractors, or on-ground crews with minimal supervisionCan hold a professional conversation with a JW Marriott facility head or an HNI client's EAAre genuinely excited to travel - 20-30% field travel is not a constraint, it's the jobOwn your outcomes - you don't need reminders to follow up

This Is NOT the Role If You Have only managed projects from a desk - this role requires regular field presenceNeed someone else to read the site drawings or translate MEP specs for youCannot travel for installations - pan-India travel is a non-negotiable requirementExpect a 9-to-5 structure - premium client installs sometimes need weekend or evening slotsWait to be chased for updates - proactive communication is a baseline expectationAre looking for a quiet back-office role - you are the brand at every installation site

The Honest PictureWhat Makes This Role ExcitingYou will build the post-sales infrastructure from scratch - full ownership, no manual to followEvery installation you complete directly impacts a high-profile client - hotels, sports teams, HNIsYou will work directly with the Founder's Office - decisions move fast, autonomy is realGrowth path is clear: as we scale to 10+ installs/month, this role grows into a team leadership positionTravel means variety - luxury hotel sites, professional sports facilities, premium residences

What Will Be HardThis is a high-accountability role - if an install fails, it falls on you firstTravel is non-negotiable - pan-India movement is frequent, not occasionalYou will sometimes deal with under-prepared sites, last-minute client changes, and contractor delaysWe are a growing company - processes are being built, not handed to youPremium clients expect premium standards at all times - there is no room for 'good enough'

Our Culture & ValuesExecution over perfection - We move fast, fix things, and learn forward. Waiting for perfect is not how we operate.Ownership is the default - Nobody will chase you here. If you own it, you close the loop.Premium is a standard, not a mood - Our clients pay a premium. Every touchpoint - from the install to the follow-up email - must reflect that.Radical transparency - Problems are surfaced early, not buried. We'd rather hear bad news fast than good news late.Hire for values, train for skills - Character and attitude are non-negotiable. Everything else can be developed.