Elevator Service Operation Manager

Job DescriptionJob DescriptionSmall union elevator service company serving the Washington, DC metropolitan area is seeking to fill a full-time position for Elevator Service Operations Manager.JOB RESPONSIBILTIES:Fast-paced environment with the opportunity to develop your field operations career. We are seeking a committed, responsible, motivated, top performing elevator field operations professional to deliver high quality products/services that meet customer needs.The successful candidate will be responsible for overseeing and managing the entire Service Department which includes all maintenance and repair services.Key areas of responsibility include:· Set clear vision and goals for the Service and Maintenance Department to achieve targeted performance metrics.· Supervise, manage, oversee, and optimize the Service/Repair and Maintenance department in increased growth and profitability, customer satisfaction, and safety.· Analyze job completion to determine shortfalls and develop action plans to improve performance.· Dispatching – Schedule maintenance visits and service requests, testing coordination, callback management, manage maintenance completion· Field efficiency - communicating, managing, directing field technicians· Seeking bid solicitations· Performing site surveys – perform layouts, field measurements, prepare maintenance agreements, proposals and bids, pricing, contracts, open order repair.· Labor and material costs management – ordering parts,· Customer communication and satisfaction· Enforcing company guidelines and rules· Maintain a sterling representation of the company at all times;Qualification:· Experience leading field technicians and/or supervisors in performing elevator maintenance and repair functions.· Very strong knowledge of elevators, elevator service contracting, and elevator service estimating.· Very comfortable in a technical environment utilizing Microsoft based computer software - Word, Excel, PowerPoint, and Outlook· Proven success in leading others is crucial· Excellent communication skills· Highly team-oriented· Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities.