Engage as a Bilingual Call Centre Agent with Customer Focus

Step into the role of Bilingual Call Centre Agent, where you will gather information and assist customers effectively. This position requires strong bilingual communication in both English and French while working on-site. This opportunity is ideal for candidates who have completed high school and possess six months' experience in customer service.

Your language proficiency will help address inquiries and facilitate payment processes. This role emphasizes consistent interaction within a professional environment, ensuring taxpayers receive necessary assistance tailored to their needs. Key Responsibilities: • Manage inbound and outbound calls for taxpayers • Verify and update taxpayer information efficiently • Handle inquiries related to collection processes • Conduct private sector database searches to locate information • Record details accurately in agency electronic systems Requirements: • Six months of recent customer service experience • Experience with Microsoft Office required • Must be bilingual in English and French (BBC/BBC) • Completion of secondary education necessary • Be prepared for potential SLE testing Maximize your communication skills as you help individuals navigate their obligations in a supportive call centre role. #J-18808-Ljbffr