Engagement Manager , Pm, Consultant , Techinical Consultant
Unified Consultancy Services
Job Description
Engagement Manager – ITSM / ServiceNow (Singapore)
Location: Singapore
Experience: 10+ years
Role Type: Full‑time / Contract
Role Overview
The Engagement Manager will lead the client engagement for a large‑scale ServiceNow ITSM program. This role ensures successful delivery, stakeholder alignment, financial management, and overall client satisfaction.
Key Responsibilities
- Act as the primary client liaison for all project activities.
- Drive program governance, status reporting, and stakeholder communication.
- Manage project scope, timelines, risks, budget, and resource allocation.
- Coordinate delivery teams (Technical, Functional, Process).
- Ensure ServiceNow best practices and ITIL‑based implementation standards.
- Lead workshops, executive updates, and steering committees.
- Ensure quality of deliverables and end‑to‑end program success.
Skills & Qualifications
- Strong background in ITSM and ServiceNow delivery.
- Excellent communication, leadership, and client management skills.
- Proven experience managing enterprise‑level digital transformation projects.
- ITIL certification preferred.
- PMP / PRINCE2 is an advantage.
Project Manager – ServiceNow (Singapore)
Location: Singapore
Experience: 7–12 years
Role Overview
Oversee day‑to‑day delivery of ServiceNow implementation projects, ensuring project milestones and quality standards are met.
Key Responsibilities
- Plan, track, and manage ServiceNow project execution.
- Work with technical and functional consultants to ensure timely delivery.
- Prepare project plans, RAID logs, and weekly progress reports.
- Manage customer expectations and ensure change control processes.
- Identify risks and implement mitigation strategies.
- Coordinate UAT, go‑live, and transition activities.
Skills & Qualifications
- Strong understanding of ServiceNow implementation cycles.
- Experience managing multi‑module ServiceNow projects (ITSM, ITOM, CMDB, etc.).
- Proficient in Agile or hybrid delivery models.
- ITIL v4 Foundation preferred.
- Certifications in Project Management are a plus.
Business Process Consultant – ServiceNow (Singapore)
Location: Singapore
Experience: 5–10 years
Role Overview
Bridge business needs with technical implementation by conducting process analysis, requirement gathering, and designing optimized ITSM workflows.
Key Responsibilities
- Conduct workshops with business stakeholders and SMEs.
- Capture functional requirements, user stories, and process gaps.
- Design ITSM process workflows (Incident, Problem, Change, Request, CMDB).
- Collaborate with technical teams to ensure correct configuration.
- Validate solutions through demos, UAT support, and documentation.
- Ensure alignment with ITIL best practices.
Skills & Qualifications
- Deep knowledge of ITSM processes and ServiceNow functional capabilities.
- Experience in business analysis, workflow design, and documentation.
- Certification in ITIL highly preferred.
- Strong communication and presentation skills.
Technical Consultant – ServiceNow (Singapore)
Location: Singapore
Experience: 4–8 years
Role Overview
Responsible for configuration, development, integration, and customization of ServiceNow modules.
Key Responsibilities
- Configure and customize ServiceNow modules (ITSM, CMDB, Discovery, Integrations).
- Develop scripts, workflows, business rules, UI policies, and client scripts.
- Build integrations using REST/SOAP, MID Server, and Flow Designer.
- Work closely with functional and process consultants for solution delivery.
- Support testing, debugging, and deployment.
- Ensure adherence to ServiceNow architectural and coding guidelines.
Skills & Qualifications
- Strong hands‑on experience in ServiceNow development.
- Knowledge of JavaScript, APIs, and data structures.
- Experience with ServiceNow update sets, ACLs, and Service Portal.
- ServiceNow Certified System Administrator (CSA) required.
- CAD / CIS certifications are an added advantage.