FRC Manager

· Lead and oversee the 24/7 operations of all four NTU Fault Reporting Centres (FRC/FCC). · Possess strong ACMV system knowledge and effective customer handling skills. · Manage fault escalation, issue resolution, and operational coordination for complex systems including labs and cleanrooms. · Ensure smooth workflow and SOP compliance within FRC operations. · Respond swiftly to urgent issues or emergencies, coordinating with relevant site teams. · Participate in system commissioning, defect id…