Head – People, Process & Transformation

Location: Tirupur (HQ-based preferred; strong on-site presence required) Reporting to: Senior Management / CEO Role Purpose We are looking for a senior, hands-on leader to build a high-performance, values-driven organization by integrating people leadership, process excellence, SOP discipline, and technology enablement (automation & AI). This role goes beyond traditional HR. It owns culture, capability, execution discipline, and continuous improvement, ensuring that teams not only understand our vision and values— but live them through daily work practices and measurable outcomes.

Key Responsibilities 1. People, Culture & CT Principles • Act as a culture carrier and enabler, embedding CT vision, values, and behaviors across all levels. • Train and coach team members and leaders on ownership, accountability, collaboration, and growth mindset. • Strengthen people engagement while maintaining performance discipline. • Build trust-based relationships across teams and act as a bridge between leadership and execution. 2. SOP Ownership & Process Excellence • Own the end-to-end SOP framework across departments. • Design, implement, review, and continuously improve SOPs aligned to business needs. • Ensure SOPs are practical, adopted, audited, and followed, not just documented. • Conduct internal audits, identify gaps, and drive corrective actions with clear ownership. 3.

Efficiency & Work Process Flow Improvement • Map end-to-end workflows across functions (merchandising, sourcing, production, finance, logistics, etc.). • Identify inefficiencies, bottlenecks, duplication, and manual dependencies. • Redesign process flows to improve speed, clarity, accountability, and output quality. • Track and demonstrate measurable efficiency improvements. 4. Automation, Digital & AI Enablement (Business Side) • Act as the business owner and adoption lead for automation and AI initiatives. • Identify use cases where automation or AI can reduce manual work and improve decision-making. • Partner with operations/technology teams to support: o Workflow automation o Reporting and dashboard adoption o AI-assisted documentation, analysis, and follow-ups • Train teams to confidently use new tools and systems; drive real adoption. 5. Change Management & Innovation • Lead change management during new process, system, or tool rollouts. • Handle resistance constructively and ensure behavioral change sticks. • Introduce structured continuous improvement and innovation cycles. • Bring in new ideas, benchmarks, and best practices to improve overall organizational performance. 6.

Talent, Capability & Recruitment • Support recruitment of right-fit talent aligned with culture and performance expectations. • Strengthen onboarding, role clarity, and capability building. • Develop supervisors and mid-level leaders to create strong second-line ownership. • Support succession planning and long-term capability development. Key Skills & Competencies • Strong people leadership with high emotional intelligence • Deep process orientation and execution discipline • Proven experience in SOP implementation and compliance • Ability to drive change across departments and levels • Comfortable working with data, systems, and technology teams • Clear communicator who can challenge constructively • Curious, structured, and improvement-driven mindset Experience & Profile Must Have • 8–12+ years of experience in People, Operations, Process Excellence, or Transformation roles • Proven track record of driving SOPs, efficiency improvements, and behavioral change • Experience working in process-heavy environments (manufacturing, textile, export, operations-driven businesses preferred) • Strong on-ground presence and execution capability Strong Advantage • Exposure to ERP, automation tools, dashboards, or AI-enabled workflows • Hands-on experience in training teams on new ways of working • Prior involvement in digital or operational transformation initiatives