Hotel Receptionist

ReceptionistLocation: NorwichJob Type: Full-timeDuration: Temporary until May - to be reviewed Working Hours: 8:00 AM to 3:00 PM, Monday to Friday (Flexibility required within opening hours from Mon to Sun 8:00 AM to 9:00 PM during busy periods )Salary: £13.09 per hourWe are seeking a friendly and professional Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organisation, welcoming guests, and coordinating front-desk activities, including distributing correspondence and redirecting phone calls.Day-to-day of the role:Greet and welcome guests as soon as they arrive at the office, ensuring a positive customer experience.Direct visitors to the appropriate person and office.Answer, screen, and forward incoming phone calls.Ensure reception area is tidy and presentable, with all necessary stationery and material.Provide basic and accurate information in-person and via phone/email.Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).Update calendars and schedule meetings.Handle bookings using the internal system designed for appointment and room reservations.Required Skills & Qualifications:Proven work experience in a Customer Service position. Proficiency in Microsoft Office Suite Solid written and verbal communication skills.Ability to be resourceful and proactive when issues arise.Excellent organisational skills.Customer service attitude.Benefits:Competitive salary with flexibility in working hours.Opportunities for professional development and training.A positive and supportive work environment.How to apply:To apply for this Receptionist position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.