Inside Sales Manager

Location: Bengaluru | Full-time

Reporting to: Sales Head

Languages: English & Hindi (Mandatory)

We are looking for a high-ownership Cluster Team Lead (Manager Level) who can manage multiple Team Leads (TLs) and drive performance across a large inside sales cluster of 60–80 telesales executives.

This is NOT an individual contributor or TL role.

You will lead TLs, manage cluster P&L, drive daily sales operations, and ensure predictable revenue outcomes.

Ideal for a Sales Manager / Cluster Manager in a high-velocity B2B inside-sales environment.

• Manage 6–7 Team Leads, each handling 10–12 reps (total 60–80 inside sales executives)
• Drive TL performance via daily reviews, coaching, escalations & discipline
• Ensure hiring, onboarding, and ramp-up of new TLs and executives

• Own cluster revenue targets and drive monthly & quarterly closures
• Run daily cluster-level standups, pipeline reviews, and forecasting
• Ensure high-quality follow-ups, talk time, and lead management

• Strengthen CRM compliance and forecasting accuracy across all TLs
• Review rep and TL-level KPIs every day and fix gaps immediately
• Ensure SOP adherence, pitch consistency, and script optimisation

• Coach TLs on:
• call quality & listening
• objection handling
• time management
• closure strategies
• Conduct weekly coaching sessions and build a performance-driven culture

• Handle high-value customer escalations
• Manage stuck deals and unblock TLs
• Ensure zero leakages of leads and CRM flows

• 5–9 years total experience in inside sales
• 3+ years managing Team Leads
• Must have led at least 40–80 inside sales reps through TLs
• Experience in B2B sales / SME sales / SaaS / telecom / fintech preferred
• Experience in high-velocity calling environments (100–300 calls/day per rep)

• Strong revenue ownership mindset
• High discipline in daily reviews & execution
• Excellent people management & tough conversations
• Ability to identify performance issues early and fix them fast
• Strong command over CRM systems (Zoho/HubSpot/LeadSquared/Salesforce)
• Comfort with Excel / MIS and daily dashboards
• Ability to maintain high energy and motivation across the floor

• Cluster revenue achievement vs target
• TL performance (productivity, follow-ups, call quality)
• Forecasting accuracy
• Lead utilization & hygiene
• Rep & TL ramp-up time
• TL retention & team stability
• Reduction of escalations and faster closure cycles

• Lead one of the largest inside sales clusters in India
• Directly work with the Sales Head & leadership team
• Strong growth path to Cluster Head / Sales Manager / National Sales Manager
• High visibility + high impact role
• Performance-driven culture where numbers matter more than narratives