Manual Qa Tester

About the Role

Client is looking for a Manual QA Tester with strong experience in Intelligent Voice Assistants (IVA) and Interactive Voice Response (IVR) systems. This role focuses on validating voice-driven conversational experiences, with an emphasis on Spanish-language accuracy, call flows, and system integrations. The ideal candidate has hands-on experience working alongside existing automation frameworks (not necessarily building them from scratch) and collaborating closely with automation engineers and developers.

Key Responsibilities

• Perform manual testing of IVA/IVR applications across telephony and voice platforms
• Validate Spanish-language conversations, including prompts, intents, utterances, and error handling
• Test end-to-end call flows, DTMF, speech recognition (ASR), and NLU behavior
• Execute test cases for functional, regression, smoke, and UAT testing
• Work with and execute test suites from automation frameworks developed by other team members
• Analyze logs, call traces, and test results to identify root causes
• Report, track, and verify defects using bug-tracking tools
• Collaborate with developers, product managers, and automation engineers to ensure quality delivery
• Contribute to test documentation, test plans, and test case creation

Required Skills & Qualifications

• Strong experience in Manual Testing for voice-based systems
• Hands-on experience with IVA and IVR platforms
• Fluent Spanish speaker (spoken and written) — must be able to test conversational accuracy
• Experience working with automation frameworks created by others (e.g., executing, maintaining, or validating automated tests)
• Solid understanding of QA processes, SDLC, and STLC
• Familiarity with defect tracking and test management tools (e.g., Jira, Test Rail, Zephyr)
• Ability to analyze voice logs, transcripts, and system responses

Nice to Have

• Exposure to telephony systems (SIP, PSTN, VoIP)
• Basic understanding of automation tools (e.g., Selenium, Cypress, custom voice test frameworks)
• Experience testing multilingual or conversational AI systems
• Prior experience in Agile/Scrum environments

Why Cleint

• Work on cutting-edge conversational AI and voice technologies
• Collaborate with global teams building real-world voice experiences
• Opportunity to grow within a fast-paced, innovative environment