Network Engineer

Job Title: Network Engineer L1 (Dispatch – On Demand)

Location: Leon, Spain (Onsite – Dispatch Model)

Engagement Type: On-Demand / Dispatch Support

Role Overview

We are seeking an experienced Network Engineer L1 to provide onsite dispatch-based technical support for infrastructure and data center environments in Leon, Spain. The engineer will support deployment, break-fix, IMAC, and operational tasks across server, storage, network, and data center infrastructure components.

This is an on-demand role requiring flexibility, strong technical troubleshooting skills, and excellent customer-facing capabilities.

Key Responsibilities

1. Deployment & Installation Support

Provide installation, configuration, and physical support for:

Physical and Virtual Servers

Storage & Backup Devices

Hyper-Converged Infrastructure (e.g., Nutanix, Cisco UCS)

SAN Fabric Switches

Network Switches, Routers, Firewalls, Access Points

WAN Optimization Devices

Tape Storage Units

KVM Units

Power Distribution Units (up to 3KVA)

Physical Cabling and Cable Management

Rack & Stack / De-racking of infrastructure devices

2. Break-Fix & Technical Support Tasks

Power cycling and rebooting equipment

Running diagnostic commands

Whole unit replacement

Replacing defective components and cables

Re-seating hardware components

Basic storage array configuration

Tape management and maintenance

Inserting and removing media

Cleaning fiber connections

Identifying fiber issues using OTDR / LSPM / VFL tools

Installing and testing loopback cables

Assisting L3 teams during troubleshooting and H&E activities

3. Operations & Service Delivery

Update and maintain activities in IT ticket management systems

Coordinate site visits and confirm attendance schedules

Provide onsite, remote, or phone-based support as required

Perform IMAC (Install, Move, Add, Change) activities

Asset tagging, labeling, and patching

Maintain accurate documentation and reporting

Ensure arrival/departure tracking and service compliance

Carry required tools, laptop, and equipment for field support

Technical Requirements

Strong understanding of IT infrastructure principles (Networks, Hardware, Domains)

Knowledge of Data Center and Network hardware architecture

Experience with Active Directory environments

Understanding of TCP/IP standards and networking fundamentals

Hands-on experience with:

Rack & Stack

Cabling and patching

IMAC and break-fix activities

Backup and recovery methodologies

Ability to identify and replace defective hardware components

Experience with tape management processes

Familiarity with legacy and modern infrastructure platforms

Language Requirements

English – B2 level (mandatory)

Spanish – Preferred for onsite coordination

Soft Skills

Excellent customer-facing communication skills

Clear and professional interaction with client stakeholders

Strong analytical and logical troubleshooting approach

Ability to work independently and manage time effectively

Accurate record keeping and reporting discipline

High focus on quality and service delivery excellence

Education & Qualifications

Bachelor’s Degree in Engineering / Technology / Science

OR

Equivalent relevant work experience

This position is ideal for a field-based infrastructure professional with strong data center and networking exposure who can operate independently in a high-urgency service environment.