Product Manager

Product Manager Reporting to: Product Lead Location: Brooklyn, NY (Onsite Monday - Friday) Overview You’ll make and defend product decisions with incomplete information, competing input from Sales, Customer Success, and Engineering, and real consequences for automation, customer experience, and revenue. If you’re comfortable setting direction, making hard tradeoffs, and owning outcomes within a defined scope, you’ll thrive here. Company Flip builds AI‑powered call automation for customer support.

Flip operates at scale across e‑Commerce, Healthcare, and Transportation, integrating directly into customers’ tech stacks to personalize every call and resolve issues efficiently, creating high‑quality, branded experiences. We are an in‑office company with teams in NYC, LA, and the UK, and we value ownership, product quality, and people who take pride in solving hard problems. What You’ll Do Own defined areas of Flip’s product end to end, including defining product direction, shaping solutions, and driving execution across core voice experiences, automation capabilities, and real‑world product behavior.

Synthesize input from Engineering, Customer Success, Sales, and Product Insights into clear product definitions and decisions. Make deliberate tradeoffs between automation, customer experience, revenue impact, and technical complexity using call data and customer feedback to guide iteration, ship continuously, and improve outcomes. Accountabilities Own the roadmap and priorities for your product areas, and the outcomes they produce.

Decide what to build, change, or stop based on real customer behavior and call data. Improve automation and customer outcomes, and own the results when metrics move or don’t. Define product behavior and user experience in detail that enables Engineering to execute without ambiguity.

Ship high‑quality product consistently in a continuous release cadence. Make clear tradeoffs between automation depth, customer experience, revenue, and technical constraints. Align Engineering, Customer Success, and GTM around decisions, priorities, and expected impact.

Qualifications Strong product judgment and comfort with owning decisions within a defined scope. Experience balancing customer experience, technical constraints, and business outcomes without defaulting to consensus. Hands‑on, data‑informed approach to defining, shaping, and owning a product area end to end. 3+ years of experience in product management or a closely related role, ideally on small, fast‑moving teams.

Success Indicators Within months, you are the clear owner of your areas of Flip’s product and have shipped meaningful improvements that materially increase automation, improve customer experience, and strengthen Flip’s competitive position. Engineering, Customer Success, and GTM teams rely on you for clear direction and execution. Personality Traits Owns outcomes, not tasks, and is accountable for the impact of their decisions.

Challenges assumptions and changes course when the product or data proves them wrong. Communicates decisions clearly, makes tradeoffs explicit, and moves the product forward under uncertainty. Collaborates effectively without defaulting to consensus, using judgment and evidence to set direction.

Nice to Have Experience with AI‑driven products, automation systems, or voice interfaces. Previous experience in early‑stage or fast‑growing startups. Company Culture International team spanning the US, UK, and Canada.

Raised $30M+ including a recent $20M Series A — backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data. Comprehensive health care and unlimited vacation, including a mandatory half week for everyone over July 4 and a full week off at the end of the year. In‑office five days per week.

Compensation Compensation Range: $110,000—$160,000 USD. This role is also eligible for equity, in accordance with company policy and subject to board approval. Equal Opportunity We are committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics.

Our company is diverse and inclusive as our customers. #J-18808-Ljbffr