Product Operations Manager

REPORTING RELATIONSHIP

POSITION REPORTS TO: VP IT AND PRODUCT DEVELOPMENT

DEPARTMENT: DEVELOPMENT

POSITION LOCATION: INDIA

POSITION SUMMARY

Company is seeking its first Product Operations Manager to partner with the Product Development organization to ensure the successful implementation, adoption, and operational excellence of Company Connect and related product initiatives. This role focuses on the operational needs of product management, bridging Product, Engineering, QA, Support, and business stakeholders to ensure products are launched effectively, adopted successfully, and continuously improved.

This position emphasizes product enablement, release readiness, adoption, and production support operations—allowing Product Team to focus on strategy and customer impact while ensuring strong execution and real-world success. This role will also lead a team of Business Analysts and Technical Writers, driving consistency, clarity, and operational rigor across the product lifecycle.

JOB RESPONSIBILITIES

Product Enablement & Implementation

Collaborate with Product Managers, business stakeholders, and end users to understand requirements, identify risks, and anticipate adoption challenges.

Support implementation and rollout of new features by working closely with Product teams and end users.

Act as an evangelist for Company Connect and new product initiatives, promoting value and driving adoption across the organization.

Guide internal teams through software implementations and go-live activities to ensure successful launches and long-term adoption.

Provide ongoing support and guidance to users post-implementation to ensure continued success and continuous improvement.

Release Readiness, UAT & Feedback

Coordinate User Acceptance Testing (UAT) activities for product releases, ensuring stakeholder participation and timely feedback.

Partner with Product Owners on roadmap execution and release planning activities.

Provide continuous feedback to Product teams on onboarding effectiveness, user experience gaps, and adoption outcomes.

Ensure documentation, workflows, and requirements remain aligned with production changes, enhancements, and defect fixes.

Production Support Operations

Monitor production support ticket queues daily to identify aging, blocked, or high-impact issues and proactively drive them to closure.

Plan, facilitate, and lead daily production support review meetings, capturing decisions, ownership, and follow-up actions.

Serve as the primary communication bridge between technical teams and end users for production support issues.

Communicate resolutions, workarounds, and root cause explanations in a clear, user-friendly manner.

Identify recurring patterns and systemic issues and partner with Product and Engineering teams to drive long-term fixes.

Stakeholder Partnership & Leadership

Maintain a strong understanding of the product roadmap and customer problems ARCHER is solving.

Partner with stakeholders and end users to provide input into prioritization and planning decisions.

Coordinate with Training, Documentation, Product, and Support teams to ensure enablement materials remain current.

Provide day-to-day leadership and oversight for Business Analysts and Technical Writers ensuring clarity of priorities, expectations, and deliverables..

Support innovation initiatives and the launch of new features and capabilities.

KNOWLEDGE, SKILLS AND ABILITIES

Must Have

Bachelor’s degree in computer science, Software Engineering, or a related field. Master's degree preferred.

12+ Years working as a Product Operations Manager, Product Program Manager, Product Manager or similar Experience supporting Product Operations, Release Readiness, and Product Enablement within a Product Development organization.

3+ Years of experience in team leadership roles.

Strong working knowledge of Agile methodologies and tools such as JIRA and Confluence.

Hands-on experience coordinating User Acceptance Testing (UAT) and go-live activities.

Experience leading production support operations, including ticket triage and cross-functional issue resolution.

Ability to track and report product adoption, user satisfaction, and operational KPIs.

Excellent communication and stakeholder management skills, with the ability to translate technical topics into user-friendly language.

Experience in SQL and Excel for making data driven decisions.

Excellent facilitation, collaboration, communication, and presentation skills

Preferred

Agile certifications such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM)

Product certifications such as Scrum Product Owner (CSPO / PSPO)

Knowledge of legal, financial and accounting domains.

Excellent planning, organizational and time management skills