Sap Consultant

Position: Contract

Role: SAP Support Consultant (P3 & P4 Ticket Handling)

Experience: 8-10 Years

Location: Bangalore, Chennai, Hyderabad

Shift: 12pm-9pm

Work Mode: 5 days WFO

Key Skills: Excellent Communication, Configuration, Deployment,

About the Role:

We are seeking a skilled SAP Support Consultant to manage and resolve Priority 3 (P3) and Priority 4 (P4)

incidents and service requests. The role requires hands-on technical skills, ability to provide suitable

solutions, implementation skills, and awareness about the latest innovations released by SAP. This role

requires high-quality issue resolution, SLA compliance and achieving highest level of customer satisfaction.

Roles & Responsibilities:

• Resolve SAP P3 and P4 incidents and service requests within the defined SLAs.

• Analyze, troubleshoot, and resolve functional and/or technical issues in SAP systems.

• Access Client’s SAP system, investigate the issue, and implement fixes or configuration changes.

• Communicate directly with customers via calls, emails, or meetings to understand issues and provide

updates.

• Apply appropriate solutions, enhancements, or workarounds based on root cause analysis.

• Validate implemented solutions and ensure proper closure of tickets.

• Maintain documentation of RCA, solution steps, and knowledge articles for future reference.

• Coordinate with cross-functional teams (Basis, ABAP, Functional, Security) when required.

• Ensure compliance with change management and access control policies.

• Achieve vert high customer satisfaction through clear communications and timely resolution.

Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, Business, or related field.

• 5+ years of experience in SAP Application Support in one or more modules of SAP systems (Refer table

below

• Strong understanding of one or more SAP modules (Refer table below)

• Experience in SLA compliance and handling of tickets in a ticketing tool (e.g., ServiceNow, JIRA,

Remedy etc.).

• Ability to access systems, analyze logs, debug issues, and apply configuration changes.

• Good troubleshooting and root cause analysis skills.

• Strong cross module skills

• Strong verbal and written communication skills.

• Ability to independently interact with business users and stakeholders.

• Understanding of ITIL processes and SLA-driven support environment.

Preferred Skills

• Knowledge of SAP debugging.

• Good understanding of SAP knowledge repository (KBAs, OSS Notes, Release Notes etc.)

• Experience of working in a global support model.

• Knowledge of change management and transport processes.

Key Competencies

• Customer-focused mindset

• Analytical and problem-solving skills

• Accountability and ownership

• Effective communication

• Ability to work under minimal supervision

• SLA Compliance

Pay range and compensation package

• Competitive salary based on experience and qualifications.

Equal Opportunity Statement

• We are an equal opportunity employer and are committed to creating a diverse and inclusive workpl ace.

• We encourage applications from all qualified individuals regardless of race, gender, age, sexual orien

tation, disability, or any other characteristic protected by law.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent

experience).