Senior Project Manager for Vendor-Driven Call Centre Implementation

Manage transformational call centre projects as a Senior Project Manager. Oversee vendor-led implementations while ensuring compliance, effective governance, and alignment with stakeholder objectives. In this hybrid/remote position, you will play a crucial role in delivering a new call centre service.

Your responsibilities include collaborating with internal clients, refining project scopes, and validating vendor deliverables. With strong communication and advisory skills, you will provide governance and issue management throughout the lifecycle of the project. Key Responsibilities: • Lead the implementation of call centre solutions • Validate vendor assumptions and timelines throughout projects • Coordinate with multiple stakeholders and partner departments • Provide governance and risk management throughout deliverables • Prepare status updates and decision-making materials Requirements: • Minimum of 8 years as a Senior Project Manager • Extensive experience with call centre operations or CCaaS • Strong vendor management and procurement framework knowledge • Excellent communication and advisory skills • Proven ability to work independently with little oversight Utilize your valuable project management skills to drive successful call centre implementations, ensuring collaboration and alignment with all stakeholders. #J-18808-Ljbffr