Service Design and Engineering Director with Security Clearance
ManTech
Savage, Md, Anne Arundel County, MdFull-timeMid LevelOn-site
Job Description
MANTECH seeks a motivated, career and customer-oriented Service Design and Engineering Director to join our team in Annapolis Junction, MD. Responsibilities include but are not limited to: * Directs and leads a premiere organization of SMEs providing expert support to Field Service Operations charged with delivery of services in the customer's extended enterprise within a strict SLA environment (Teams: Desktop Engineering, Networks, Cable, Unified Communications, Solution Architecture and Project Management)
* Collaborate with fellow Frame Leads to design, maintain and/or improve supported services
* Will oversee the production of Technical Insertion submission, SOWs and resource requirement documents for SME-level support as needed
* Oversees selection and testing of hardware for new requirements and replacement of EOL hardware, and associated software as required
* Participate in Opportunity for Improvement efforts to improve services
* Conduct or direct interviews to maintain sufficient staffing levels
* Identify and execute improvement efforts and participate in special program efforts as required
* Host program and customer meetings and interface efforts for Frame and Program success as required
* Support refresh, Walkout, CSIR, engineering support/field testing, enterprise SLA support and other duties as assigned
* May have the opportunity to travel as required to meet program objectives Minimum Qualifications: * Bachelor's Degree and 7+ years of technical leadership experience
* Ability to convey very technical concepts to non-technical individuals in both verbal and written formats
* Possesses an understanding of Information Assurance, desktop deployment, network and unified communication principles and concepts Preferred Qualification: * CompTIA Security+ Certification
* Certified Scrum Master (CSM)
* IT ticket management system experience (ServiceNow).
* Experience with large scale enterprise IT contracts. Clearance Requirements: * Must have a current/active TS/SCI with Poly Physical Requirements: * The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication, which may involve delivering presentations.
* Collaborate with fellow Frame Leads to design, maintain and/or improve supported services
* Will oversee the production of Technical Insertion submission, SOWs and resource requirement documents for SME-level support as needed
* Oversees selection and testing of hardware for new requirements and replacement of EOL hardware, and associated software as required
* Participate in Opportunity for Improvement efforts to improve services
* Conduct or direct interviews to maintain sufficient staffing levels
* Identify and execute improvement efforts and participate in special program efforts as required
* Host program and customer meetings and interface efforts for Frame and Program success as required
* Support refresh, Walkout, CSIR, engineering support/field testing, enterprise SLA support and other duties as assigned
* May have the opportunity to travel as required to meet program objectives Minimum Qualifications: * Bachelor's Degree and 7+ years of technical leadership experience
* Ability to convey very technical concepts to non-technical individuals in both verbal and written formats
* Possesses an understanding of Information Assurance, desktop deployment, network and unified communication principles and concepts Preferred Qualification: * CompTIA Security+ Certification
* Certified Scrum Master (CSM)
* IT ticket management system experience (ServiceNow).
* Experience with large scale enterprise IT contracts. Clearance Requirements: * Must have a current/active TS/SCI with Poly Physical Requirements: * The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication, which may involve delivering presentations.
Posted 2 weeks ago