Servicenow Admin

Job: NCDIT - Service Now Admin

Location : Remote

Client : State of NC

Duration: Long Term

ServiceNow Administrator/Developer position provides support for the state's use of its CSM system (ServiceNow) and NDIT's use of best practices supporting users' needs while working with a team of ServiceNow developers.

***The candidate will be allowed to work remotely for the duration of this engagement.

***The manager can ship the equipment to the candidate.

Minimum Qualifications:
• Bachelor's degree in Computer Science, Information Systems, or a related field
• 5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow
• Experience designing and deploying web-based end user self-service portals
• Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
• Experience integrating ServiceNow with other tools; monitoring, alerting and federated sources of CI data

Preferred Qualifications:
• Experience working in the governmental sector (local, state, or federal)
• Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework
• Experience performing continuous improvement initiatives for processes and services
• Strong knowledge and familiarity with CSM processes
• Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
• Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
• Ability to obtain a security clearance with FedRamp administration standards

Knowledge, Skills, Abilities and Competencies:
• Decision Quality
• Problem Solving
• Directing Others
• Hiring and Staffing
• Drive for Results
• Organizational Agility
• Building Effective Teams
• Motivating Others

Experience working in the governmental sector (local, state, or federal)

Required

1

Years

Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework

Required

3

Years

Experience performing continuous improvement initiatives for processes and services

Required

3

Years

Strong knowledge and familiarity with HR processes

Required

3

Years

Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience

Required

3

Years

Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results

Required

3

Years

Produce unambiguous, comprehensive, and accurate interpretations of analysis

Required

3

Years

Ability to obtain a security clearance with FedRamp administration standards