Servicenow Admin
Trantor
Chandigarh, ChandigarhFull-timeMid LevelOn-site
Job Description
5+years Experience
Mandatory Skills:
- ServiceNow ITSM Modules: Incident, Problem, Change, Asset, Service Catalog (end-to-end configuration & usage).
- Platform Configuration: Tables, forms, UI policies, data model, CMDB concepts.
- Workflow & Automation: Flow Designer, workflows, approvals, process automation.
- Scripting: Business Rules, Client Scripts, Script Includes (JavaScript, GlideScript).
- Troubleshooting & Support: L1/L2 support, debugging, performance issues, user access issues.
- ITIL Framework: Incident, Problem, Change, CAB participation, service management best practices.
- Security & Access Control: RBAC, user provisioning, data security, compliance (SOC2, ISO 27001 basics).
- System Maintenance: Performance monitoring, upgrades, patches, release & deployment management.
- Reporting & Analytics: Dashboards, KPI tracking, service performance insights.
- Documentation & Knowledge Management: SOPs, runbooks, training materials.
- Analytical & Behavioral: Problem-solving, RCA, ownership, time management, customer focus.
- Integrations & Database: APIs, data import/export, SQL basics, relational database concepts. Certifications & Advanced Tools: ServiceNow CAD/Developer cert, Workflow/Flow Designer advanced, platform governance.
- Stakeholder Management & Communication: Collaboration with IT, business, security teams; explaining technical concepts.
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