Smb Account Management I8

Job Details
Client
DoorDash
Title
SMB Account Management I8
Location
HQ, USA, CA, San Francisco, 2nd St
Description
Individual Contributor Support Specialist (Client & Regional Support) About the Role We're looking for a highly organized and proactive IC Support Specialist to play a critical support role for our regional team. This individual will work closely with two Senior Strategic Partner Managers (Sr. SPMs), enabling them to focus on higher-level strategic management responsibilities. In addition to supporting internal workflows and administrative needs, this role will directly manage a portfolio of approximately 20-25 clients, ensuring a best-in-class partner experience. This is an ideal opportunity for someone looking to deepen their cross-functional knowledge, support multiple workstreams, and grow within strategic account and regional operations. Key Responsibilities Client Management/Team Support (20-25 Accounts) Serve as the primary point of contact for a portfolio of 20-25 merchants. Conduct monthly check-ins, Quarterly Business Reviews (QBRs), and escalate partner issues as needed. Monitor merchant performance and execute tactical initiatives to support growth and retention. Deliver consistent and high-quality partner communication. Support deck creation, data ticket submissions, and related operational tasks. Handle basic pitch and operational calls when needed. Support in Menu, Tablet, DAT form, or MXP submissions. Collaborate with Sr SPMs to align regional goals and identify opportunities. About You You thrive in a cross-functional environment and can juggle operational and client-facing responsibilities. You have strong organizational skills, attention to detail, and are self-driven. You have excellent communication skills and feel comfortable working across multiple stakeholders. You enjoy supporting others, anticipating team needs, and helping unblock workstreams. Why You'll Love Working With Us A chance to make a tangible impact on the success of strategic partnerships in a high-growth environment. An opportunity to work across both merchant-facing and internal operational functions. Room for growth into future program ownership roles.
Classification
TAC: Temporary Agency Worker
Remote Work Address

Remote Address Time Zone

Holiday Schedule

Work Schedule

Start Date
Oct 6, 2025

End Date
Dec 31, 2025

Is this an approved LOA/Backfill Budget Request?
Yes

Workday Access - Posting
Yes

Primary Hours
Standard Business Hours

Allow for Remote
Yes

Requisition Process Type
Standard

Job Posting Rejected by PMO
N/A

Job Posting SLA Classification
Professional

Laptop
Yes

Requisition Reason
Original|Open Position

Intake Call Completion Date
2025-08-25T12:22:00.000

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