About the Company

ESSENTIAL FUNCTIONS:

Deliver consulting services to install, configure, and integrate ServiceNow products based on defined requirements
Develop custom software solutions using scripting and development tools within the ServiceNow platform
Prepare and maintain technical documentation as required by customer contracts and internal processes
Conduct value-based assessments and workshops to help customers maximize their ServiceNow investment
Build and maintain custom configurations including business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
Troubleshoot configuration and scripting issues to ensure smooth platform functionality
Participate in requirements review and validation sessions to ensure technical alignment with business needs
Attend and contribute to scrum ceremonies
Deliver work on time and with quality, contributing to positive customer experiences and feedback
Continue learning service delivery solutions, technologies, and methodologies
Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time

About the Role

ADDITIONAL FUNCTIONS:

Contribute to continuous improvement initiatives across the organization, supporting development of best practices and delivery methodologies
Contribute to internal knowledge growth by participating in Centers of Excellence (COE’s), presenting knowledge sharing sessions, and Share the Wealth (STW)

Responsibilities

Qualifications

CERTIFICATIONS/EDUCATION:

Required Skills

Self-motivated and accountable, with the ability to take initiative, manage competing priorities, and deliver results independently
Organized and solution-oriented, with strong time management skills and a proactive approach to problem-solving
Clear and confident communicator with strong proficiency in English—verbal, written, and presentation—with the ability to convey information effectively to both technical and nontechnical audiences
Collaborative and open to feedback, with a strong ability to build relationships and work cross-functionally
Skilled in conflict mediation, with the ability to navigate sensitive situations with professionalism, empathy, and sound judgment
Customer- and stakeholder-focused, with a consultative mindset and the ability to build trust and understand evolving needs
Detail-oriented and analytical, with strong troubleshooting skills and a commitment to accuracy and follow-through
Adaptable and composed in dynamic environments, consistently demonstrating integrity and balanced decision-making

Preferred Skills

N/A

Pay range and compensation package

N/A

Equal Opportunity Statement

N/A

Technical Consultant

Job Description