Technical Support Engineer

Our client is a fast-growing, VC-backed B2B SaaS company building a highly technical product used by engineering teams.

They are looking for a Technical Support Engineer who can operate at a high technical level, owning complex customer issues end-to-end, debugging deeply across integrations, and acting as a key bridge between customers, product, and engineering.

This is a hands-on, customer-facing role suited to someone who enjoys solving real technical problems and improving systems in a fast-paced startup environment.

What You’ll Be Doing

• Troubleshoot and debug complex technical issues across APIs, integrations, and data flows
• Investigate authentication issues (OAuth, API keys) and provider-specific edge cases
• Work directly with customer engineers via Slack, email, and video calls
• Own issues end-to-end, from initial triage through to resolution
• Partner closely with Product & Engineering to elevate bugs and influence roadmap priorities
• Build and maintain internal and external documentation
• Identify patterns in support issues and improve tooling, automation, and processes

What We’re Looking For

Experience

• 3-8 years of experience in full-stack engineering or technical support within B2B SaaS
• Background working in high-growth, VC-backed startups (Seed to Series C)
• Strong experience debugging API-driven or integration-heavy products

Technical Skills

• Proficient in Node.js and TypeScript
• Experience with React and PostgreSQL
• Strong understanding of APIs, data flows, and system architecture

Other

• Based in NYC or willing to relocate for an in-office role
• Strong communicator, able to work directly with technical customers

What Good Looks Like

• Comfortable going deep technically while staying customer-facing
• Able to diagnose issues quickly across multiple systems
• Proactive in improving processes, tooling, and documentation
• Thrives in fast-paced, ambiguous startup environments
• Strong stability and tenure

Not the Right Fit

• Extensive freelance or contract-heavy backgrounds
• Experience limited to large enterprise environments

If you'd like to learn more, hit apply, and we'll reach out for a confidential conversation.

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