Vice President- Value Based Care

About the Company

IKS Health is on a mission to enable the efficient delivery of high quality care through a combination of leading edge technology and human expertise. The IKS Care Enablement Platform enables us to deliver the chores of healthcare, across administrative, clinical, and operational burdens, to enable clinicians to focus on their core purpose: delivering great care and bringing joy and purpose back to medicine. At IKS Health, we’re redefining the future of Care Enablement and creating transformative value in healthcare by empowering clinicians to build healthier communities and enabling stronger, financially sustainable enterprises. Our global team of 14,000, including 600+ technologists and 2,600+ clinical staff, enables 150,000 clinicians to revitalize the clinician and patient experience. IKS Health is a trusted partner for more than 900 clients including the largest hospitals, health systems, and specialty groups across the United States.

Vision

Healthier Communities, Happier Clinicians, Thriving Organizations, Successful Healthcare for All.

Mission

Our mission is to enable the efficient delivery of excellent care. We will deliver on this promise in a manner that makes it a joy for all to work with us; becoming the trusted partner that ensures financial success for our clients and healthier populations in our communities.

Our Values

• Navigate opportunities and obstacles with speed and certainty
• Embed insight and capability in our people, processes and technology
• Relentlessly pursue innovation and excellence
• Foster human connections and collaboration

What We Do

• Revenue Optimizations Services: Our purpose built Revenue Optimization Services reduces administrative burden, maximizes revenue and enables growth at scale while using a variable cost model. Delivered using a technology led platform we transform revenue cycle management, prevent denials, facilitate the patient-provider care journey and maximize contract utilization.
• Clinical Support Solutions: Our Clinical Support Solutions help providers deliver better clinical outcomes, more efficient care, reduce clinician burnout and lower medical costs, resulting in improved physician and patient satisfaction as well as increased enterprise value. All of this while restoring the primacy of the physician-patient relationship in the exam room & beyond.
• Value Based Care: As insurance reimbursement models move towards paying for outcomes, managing population health holistically becomes more important for provider enterprises. Our value-based care solutions allow provider enterprises to succeed across the spectrum of risk by building a patient-centric, provider-led delivery model that coordinates care across the continuum and delivers better clinical, operational and financial outcomes.
• Digital Health Solutions: Our Digital Health Solutions are a robust platform that delivers data-driven value and expertise across the care continuum. It enables provider enterprises to leverage the full potential of their technology assets by helping them build, enhance, maintain and support these critical parts of their IT infrastructure. From a Unified Data Platform to Robotic Process Automation and creating bespoke technology solutions, IKS Health’s Digital Health Solutions help solve some of provider enterprises biggest challenges.
• Tech Engineering: Our Tech Engineering is dedicated to crafting cutting-edge software products and shaping digital customer experiences through our next-generation Care Enablement Platform. Our focus spans across various domains within technology, offering a diverse range of opportunities in Technical Program Management, Software & Product Engineering, Enterprise Architecture, Service Engineering, Interoperability, Test & Process Automation, Data Engineering, Data Science, BI Reporting, and Data Analytics—all hosted on the cloud. Our commitment lies in harnessing the latest advancements in technology to create solutions that transcend traditional boundaries, fostering a dynamic ecosystem where technology intersects seamlessly with healthcare to drive positive change.

10 Reasons Why You Will Have A Great Career At IKS

• We Are Mission - Driven: We enable clinicians to focus on delivering great care to their patients by enabling their clinical and administrative operations as a trusted partner.
• We have a Bold Vision: We aim for successful healthcare for all through healthier communities, happier clinicians and thriving organizations.
• We are Global: We have a global working culture across 3 continents.
• We have a culture of Community!: At IKS, our communities support each other to achieve their goals in pursuit of our mission and vision.
• We Empower Leaders: We empower leaders, celebrate success and leverage failure in our quest for excellence and innovation.
• We Deliver Client Impact at Scale: We listen to our customers and co-create pragmatic, scalable solutions that deliver business outcomes and tangible value to clients.
• We Are Learners At Heart: We impart knowledge and capability to embed insight in our people, processes and technology.
• We Are Curious: We identify trends and push the boundaries of possibility to discover new avenues of innovation and excellence.
• We Strive for Excellence: We strive to create extraordinary solutions by integrating the best of people and technology to deliver excellence to clients.
• We are Agile: We adopt an outside-in approach, keeping an open mind, and navigate opportunities with speed and certainty as one organization.

Position Overview

The Vice President – Value-Based Care Operations will lead and scale the offshore delivery organization supporting U.S.-based clients in value-based care services, including risk adjustment, quality, and care coordination. This leader will oversee staffing operations, service quality, and financial performance.

The ideal candidate has deep firsthand experience in HCC coding and risk adjustment, led teams generating tens of millions in annual revenue, and possesses proven expertise in financial planning, forecasting, and budget adherence. This role requires both operational excellence and client-management to drive sustainable growth and client value.

Key Success Metrics:

• Revenue growth
• Gross margin expansion
• Delivery productivity
• Delivery quality
• Client satisfaction and contract renewal

Key Responsibilities:

Business & Operations Leadership :

• Own and manage the overall P&L, including revenue, margins, SG&A, and EBITDA.

• Oversee end-to-end operations across delivery centres in IKS locations in India.

• Drive consistent achievement of delivery SLAs, accuracy targets, and productivity benchmarks.

• Drive operational excellence across all delivery functions including recruitment, training, quality, and workforce management.

• Lead large-scale operations and manage high-volume, complex client engagements, ensuring adherence to delivery standards.

• Implement continuous improvement frameworks to enhance efficiency and cost effectiveness.

• Provide operational input to product design and support go-to-market team on business development initiatives

• Collaborate with cross-functional stakeholders (Sales, Finance, HR, and Technology) to align delivery capacity with business growth plans.

• Serve as subject matter expert on industry trends, including CSM and regulatory updates, HCC coding guideline changes, and technology trends impacting delivery

Financial Management :

• Build, monitor, and manage operating budgets, ensuring adherence to revenue and margin commitments.

• Drive revenue growth and profitability for the value-based care business unit.

• Manage cost optimization initiatives while maintaining service quality.

• Oversee pricing strategies, contract governance, invoicing, collections, and revenue assurance mechanisms.

• Deliver on forecasted revenue, margins, and EBITDA targets.

Client & Stakeholder Management :

• Build and maintain strong relationships with clients, including CXO-level stakeholders.

• Ensure high levels of customer satisfaction and retention.

• Act as a strategic partner to clients by offering consultative solutions.

• Lead client governance forums, business reviews, and escalation management.

• Partner with client operations, technology, finance, and compliance teams to ensure seamless execution.

• Drive client satisfaction through transparency, responsiveness, and proactive communication.

People Leadership :

• Lead a multi-layered delivery organization with on-site presence across Mumbai and Hyderabad sites

• Build a high-performance culture focused on accountability, learning, and excellence.

• Drive leadership development, succession planning, and talent retention.

• Champion employee engagement and position the organization as an employer of choice

Key Skills & Competencies

• Strong business acumen with P&L ownership experience

• Proven ability to engage with CXO-level stakeholders

• Excellent communication, presentation, and consultative selling skills

• Expertise in managing large-scale operations and global teams

• Strong problem-solving and decision-making capabilities

• Ability to balance strategic thinking with execution excellence

• High energy, adaptability, and ability to thrive in a fast-paced environment

Experience

• 15+ years of experience in healthcare operations, with at least 10 years in HCC coding leadership roles is most preferred; however minimum experience of 5 years in HCC coding leadership role is a must.

• Proven experience managing end-to-end offshore operations with P&L accountability of $20M+.

• Demonstrated success in workforce management, financial governance

• Extensive experience with US healthcare client relationship management spanning offshore operation projects

Behavioral Competencies

• Accountability & Ownership for Outcomes

• Self-starter and initiative

• Achievement Orientation

• Business Acumen & Decision Making

• Customer Centricity

• Relationship Building & Influence

• Leadership & People Development

• Process-driven