Vp – Account Management

ReportingtotheSVP–Commercial,theVP–AccountManagementisresponsibleformanagingandstrengtheningrelationshipswithexistingclientstoensurehighlevelsofsatisfaction,retention,andlong-termrevenuegrowth.Thisroleisinstrumentalindeliveringserviceexcellence,optimizingcontractperformance,andactingasthestrategicpointofcontactforkeyaccounts.

Inadditiontoaccountoversight,theVPwillactivelycontributetocommercialgrowthbyidentifyingandpursuingupsell,cross-sell,andrenewalopportunitieswithintheexistingclientbase.ByaligningclientneedswithGANS'sevolvingsolutionsandserviceofferings,theVPplaysapivotalroleinmaximizingaccountvalueandsupportingthecompany’soverallbusinessdevelopmentobjectives

Therolerequiresastrongcustomer-firstapproachcombinedwithcommercialacumen,ensuringclientsuccesswhiledrivingaccount-levelprofitabilityandexpansion.

Duties & Responsibilities

Client Relationship Management

• Serveastheprimarypointofcontactforassignedclients—bothnewandexisting—ensuringaseamlessonboardingexperienceandongoingclientsatisfaction.
• Buildstrong,long-termrelationshipswithstakeholdersacrossclientorganizations,ensuringproactivecommunicationandissueresolution.
• Facilitateregularcontractreviewmeetingswithclientsandinternaldepartmentstoensurealignment,performance,anddeliveryexcellence.

Commercial Growth Within Accounts

• Identifyandpursueupsellandcross-sellopportunitieswithinexistingandnewlyacquiredaccounts.
• Collaboratewithbusinessdevelopmentandtechnicalteamstotailorproposalsandsolutionsthatalignwithclientneedsandincreaseaccountrevenue.
• Monitorcontractperformanceandproactivelyproposeenhancementsorexpansionstoexistingservices.

Account Strategy & Planning

• Developandmaintainstrategicaccountplansforkeyclients,outlininggrowthpotential,serviceevolution,andclientengagementstrategies.
• EnsurealignmentbetweenclientobjectivesandGANS’sservicedeliveryandinnovationroadmap.

Client Feedback & Service Improvement

• Establishmechanismstogather,analyze,andactuponclientfeedback.
• Collaboratewithcross-functionalteams(operations,delivery,technical)toresolveissues,implementimprovements,andenhanceoverallclientexperience.

Commercial & Contractual Oversight

• Participateincommercialdiscussionsincludingrenewals,amendments,andcontractnegotiations,ensuringalignmentwithGANS’sfinancialandstrategicgoals.
• WorkwithlegalandcommercialteamsonagreementssuchasNDAs,renewals,andservice-levelchanges.

Market Awareness & Innovation

• StayinformedonindustrytrendsandevolvingclientneedstoensureGANSmaintainsrelevanceandcompetitiveadvantage.
• Provideclientinsightstointernalteamstosupportproductandserviceinnovation.

KPI Tracking & Performance Management

• Trackkeyperformanceindicators(KPIs)forclientaccountsandreportonrevenueperformance,satisfactionscores,andgrowthtargets.
• SupporttheSVP–Commercialinbudgeting,forecasting,andreportingactivitiesforaccountrelatedrevenues.

Educational Qualification

Bachelors/Master’sDegreeinbusinessadministration,economics,marketingorengineering.Anadvanceddegree(Master’sDegree)inbusinessadministration(preferred)

Experience:

• Minimumoften8-10yearscommercialmanagementexperience(5ofwhichshouldhavebeeninasimilarroleintheAviationindustry)
• 5-yearsofexperienceworkinginseniormanagementroles
• 15-20years’Experienceinprivateorinternationalorganizationsrelatedtotheaviationindustrysuchasrelatedairnavigationserviceproviders
• Extensivesales,marketingandconsultancyexperienceintheANSorwiderAviationindustry
• ExtensiveexperienceoflatesttrendsandtechnologicaldisruptionswithintheAirNavigationindustry

Special Technical Skills:

• ProficientverbalandwrittenskillsinEnglish(Arabicwouldbeanaddedadvantage)
• ITSkills:MicrosoftOffice/MicrosoftProjects
• BidManagement
• Project/ProgrammeManagement
• RiskManagement
• FinanceManagement

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