Director Of Technical Account Management

A company is looking for a Director of Technical Account Management.Key ResponsibilitiesLead and scale a team of Technical Account Managers to ensure optimal use of the platform for Premium accountsEstablish frameworks for assessing and improving the technical health of Premium accountsEngage with customers during critical technical projects and collaborate with Sales and Customer Success teamsRequired Qualifications10+ years in technical support, solution architecture, or technical account management roles, with 5+ years in leadershipExperience in platform or integration-heavy SaaS environmentsStrong understanding of AI architecture concepts relevant to enterprise customersProven ability to build scalable frameworks for consistent technical value deliveryAnalytical mindset with a focus on data-informed decision-making