Product Manager

Overview About SoftPro SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.

Why Join SoftPro? We believe in taking care of our people and fostering a culture of excellence. Here’s what we offer: Comprehensive Benefits: Medical, dental, vision, disability, and more; Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan; Generous Paid Time Off: vacation, holidays, and parental leave; Flexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ; Award-Winning Culture: SoftPro has received national recognition for our outstanding customer service and innovative products.

We were named a 2025 Best Place to Work by the Triangle Business Journal—an honor we’ve earned 13 times since 2012. If these values resonate with you, we’d love to have you on our team! What are we looking for?

SoftPro is seeking a Product Manager to join our R&D/Product organization on the Custom Development Team to help build custom features for our Closing, Title & Escrow software solutions. This position can be in our Raleigh, NC office (hybrid) or as a remote employee. Role and Responsibilities The primary responsibility of the Product Manager is to define and communicate the product vision and roadmap, guiding the development teams on what changes need to be made.

The Product Manager participates in product planning and execution throughout the product lifecycle. This includes mentoring product owners on the gathering and prioritizing of features and changing requests with internal and external stakeholders, helping to design new features with the product owners/development team, and helping to validate those features with customers. Some travel is required.

This position will focus specifically on custom features requested by our internal and external customers. Responsibilities And Duties Understand your product. Build a deep knowledge of your products and its target customers.

Create and clearly communicate the product’s vision and mission statements. Collect and analyze product usage statistics to identify areas of opportunity and success. Understand your target customer: Build a qualitative understanding of the customer through conversation, visits, feedback, shadowing, and other methods.

Build a quantitative understanding of the customer through company metrics and product metrics. Represent the customer to the development teams. Form and facilitate customer advisory boards when appropriate.

Develop feedback loops for your product teams that drive customer empathy and encourage product improvements. Understand the customer’s full journey and lifecycle through your product. Understand your competitive environment.

Research the competition and understand your product’s relative strengths and weaknesses. Keep abreast on industry trends and customer concerns. Look for new and innovative ideas that fill competitive gaps, improve our product relative to others, and grow market share.

Build and share your product roadmap. Use your understanding of the customer, product, and competitive environment, combined with feedback and guidance from internal and external stakeholders, and architecture, to determine development priorities for the product. Document those priorities in roadmaps and communicate them to the appropriate parties.

Provide realistic forecasts for short- and long-term planning. Coordinate tactical product tasks throughout the release cycle. Collaboration with Product Owners and UX Design to ensure consistency in product design.

Work with portfolio management throughout the development cycle to provide status updates on key features/epic progress, for organization reporting purposes. Manage teams. Hold weekly or biweekly 1:1 meetings with your direct reports.

Ability to manage up to four teams. Coach and mentor your team to help them succeed, consistently improve, and grow. Ensure that your team meets or exceeds SoftPro’s standards and practices for their role.

What will I need to be successful as a Product Manager at SoftPro? Minimum of 5-7 years’ experience as a Product Manager Demonstrated success defining and launching excellent products. Ability to take concepts and ideas to fully functioning solutions.

Must be able to solve real customer problems and deliver the highest level of value. 5+ years of experience in agile methodologies Experience in DevOps/Miro Bachelor’s degree Technical background, with experience in integrations, a plus. Excellent teamwork skills Proven ability to influence cross-functional teams without formal authority. Must be able to travel 10% of the time.

Examples of at least one effective product delivered in the past. Excellent verbal and written communication with customers, dev teams, and executive management Ability to multi-task, meet deadlines, and work in a fast-paced environment. Must be detail-oriented, highly organized, and results-driven.

Why You’ll Love Working Here Be part of a supportive, fun team that values innovation and collaboration. Enjoy opportunities for professional growth and continuous learning. Make a real difference by helping customers succeed with tools that power the real estate industry.

Ready to Make an Impact? Join a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!

Join Us and Live Our Core Values At SoftPro, our success is built on the principles we live every day: Deliver AMAZING Customer Service Be an AWESOME Teammate Adopt a Sense of Urgency Innovate to be Efficient Produce Quality Work Take Initiative Go the Extra Mile Equal Opportunity Employer FNF, its affiliates and subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information, or any other characteristic protected by applicable law. #J-18808-Ljbffr